Our Commitment

We are committed to providing excellent customer service and resolving any issues you may have. All complaints are handled with confidentiality and professionalism.

What Happens Next?

• We acknowledge your complaint within 24 hours
• We investigate your complaint thoroughly
• We provide a response within 2 business days
• We work to resolve the issue to your satisfaction

Contact Information

Phone: +64 800 070 404

Email: hello@epicfinance.co.nz

Mail:
Auckland, New Zealand

External Dispute Resolution

If you're not satisfied with our response, you can contact the Banking Ombudsman or the Financial Services Complaints Limited for independent dispute resolution.